I worked with the UNLATCH teams on the implementation and deployment of CRM, ADV and Prescription modules for all our new programs to gradually replace our old CRM. We are also in the process of starting the interconnection with SPO (in the testing phase). The tool has been well handled by our sales teams, the ADV team and some prescribers. The digitalization of the entire customer journey is very satisfying. Many manual processes have been eliminated and replaced by UNLATCH (from lead processing to ADV follow-up to editing and signing booking contracts). The saving of time in processing files and data reliability is important!
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