Without the appropriate tools, customer follow-up was becoming very complicated and the reception was deteriorating. Signing sessions for reservation contracts were very long and we only used electronic registered letters. Every contact with our customers is recorded to guarantee better follow-up over time and a personalised welcome for each of our customers. Signing booking contracts electronically is much quicker and allows us to spend more time on substantive discussions rather than on paper signatures. The use of electronic registered mail allows us to reduce our paper production and also saves precious time in disseminating information.
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