Customer reviews of MailSoar

We were having problems with our email settings, which meant that our emails often arrived as spam. We solved the problem with a video call and screen sharing, which was very practical and effective. Many thanks to MalSoar

Our domain reputation was run into the ground by poor email practices that we were in the dark about. We needed help to dig us out and set us upright with a firm foundation and set of best practices. MailSoar quickly brought our domain reputation from Bad to High and set us up with a solid foundation and a set of best practices to continue operating with. We're very thankful to have found them and for their care and expertise! I'd recommend them to anyone!

Deliverability. Good deliverability at launch

Delivery problem for an OVH domain on Google Workspace. Everything seems to be working

Faced with problems of email deliverability on our application, we asked Mailsoar to carry out an audit. Mailsoar provided us with a very comprehensive report, highlighting several relevant areas for improvement.

We called on MailSoar to optimise the deliverability of the email campaigns of one of our brands. We called on their services to carry out an in-depth analysis of deliverability and adjust our strategies to improve performance. Thanks to MailSoar's intervention, a clear and structured action plan was drawn up to effectively boost our deliverability.

We were faced with challenges with the delivery of our business news email newsletters. Mailsoar came in and helped us address the issues and improve our deliverability.

We were blocked by certain email services, and we wanted to increase our deliverability rate. MailSoar solved the problems with the email services that had blocked us, and showed us the technical changes we needed to make to improve our deliverability.

We were faced with deliverability issues. Our domain reputation was lacking significantly. MailSoar helped us to start a new domain, warm it up properly, and set up an ongoing plan for smart email practices that fit our growth goals. Our deliverability has been fantastic ever since. We've been able to generate a lot of revenue that we were missing out on previously by not doing much with email marketing.

MailSoar helped us ensure deliverability to subscribers when we moved email platforms. MailSoar helped ensure our emails reached subscribers’ inboxes rather than landing in promotions or spam. Since our business depends on this, the stakes were high—and MailSoar delivered on all agreed metrics promptly and with professionalism.

Excellent service, the initial problem was solved in 6 mins so Pierre investigated and helped with some other issues, We still only used 30 mins so Pierre said if I have anymore problems to just contact him and he will honour, cant ask for more than that.

We utilized Mailsoar to help increase our email open rates. Their team effectively reviewed our unique emailing strategy and made recommendations. They continued to monitor the effectiveness of our emails and dug into the details to assist many of our clients improve their email outcome. We were able to improve email outcomes by changing both email settings and strategies used for emailing.

Improving reputation and email deliverability. Efficient, fast, professional full audit. Improved my email setup. Bluffed!

Pierre quickly walked me through the process of showing me how my deliverability was measuring up. He was knowledgeable, kind and professional. It was a pleasure working with him. I now know the status of my deliverability.

We are facing email deliverability issues and Mailsoar gave us great free advice to start and then we went forward with an email audit from them that set us up to fix the issues we have. In just over a week we received an audit and action plan that we are in the process of implementing to recover our email deliverability. We are highly confident that the plan will work and be succesful.

Our needs included deliverability challenges as well as reorganizing our communication channels. After a three month project with MailSoar, at the end, all of our objectives were met along with a roadmap for the future. The team is courteous, professional, and for any company with any type of deliverability challenges or initiatives, I would highly recommend them.

Pierre from MailSoar was great at providing practical advise and solutions. He didn't try to sell me on something that I didn't need and instead provided the right answers and advice that my business needed in managing it's email campaigns and efforts. With Pierre's advice I am confident that I have the tools to manage and improve our email infrastructure for our company.

As a startup, navigating email deliverability was a major hurdle. MailSoar went above and beyond to help us optimize our email performance. What really stood out was their willingness to offer help on issues beyond just deliverability. Whether it was a technical challenge or a strategic question, the team was always ready with valuable insights. We’re so grateful for their partnership and would highly recommend MailSoar to anyone looking for expert deliverability support, especially for startups looking to get ahead in a competitive landscape. The team was not only knowledgeable but incredibly creative with their solutions. They took the time to understand our challenges and tailored their approach to our specific needs, ensuring that we saw immediate improvements in inbox placement and engagement rates.

Email domain authentication matters (i.e. SPF, DKIM and DMARC). We added DKIM authentication to my email domain and corrected my DMARC authentication (My SPF authentication was fine).

We had trouble with our email deliverability after using bad practices within our CRM software. MailSoar was able to help us clean up the issue, implement better practices, and improve our email deliverability health scores, reputation, compliance, and KPIs. Our emails are now inboxing at 100% on all major platforms and we have better segmentation and list hygiene protocols to prevent issues in the future.

We had a sender with deliverability problems, and the open and click rates were catastrophic. We learned a lot from Mailsoar. They were able to filter through the 1001 mailing tips available online to help us better understand today's mailing challenges.

Pierre helped me with my mail DNS settings and it was awesome! Great to work with an very professional!

Email deliverability. Pierre gave us perfect advice, and thank you for the time you took to deal with our email deliverability problems!

We worked on ensuring everything regarding email was set up for deliverability, including Klayvio and ZenDesk. The team is quick to fix things and catch issues. They've been very proactive and great at answering our questions regarding Klayvio flows.

MailSoar transformed our email marketing by dramatically improving our domain and IP reputation, ensuring our emails reach the inbox instead of getting lost in spam folders. Their expert guidance on best practices helped us enhance overall deliverability and maximize inbox placement. Thanks to their tailored strategies, we’ve seen a noticeable improvement in engagement and trust with our audience. They’re true professionals and a pleasure to work with!

Due to a Ddos atack we went to SPAM, and the team helped us to recover very quickly and structure our CRM infrastructure properly to avoid the same in the future. They are extremely capable, knowledgeable, and very attentive and easy to work with. I'd definitely work with them again if I have the need. We recovered from spam in record time.

We partnered with Mailsoar to help recover our domain reputation and solve some challenging deliverability issues. Their expertise and dedication made all the difference—they guided us through the complexities of email deliverability and quickly got us back on track. Thanks to their efforts, our email campaigns are now reaching our audience reliably. This positive influence has allowed us to focus more on strategic growth initiatives rather than putting out fires with deliverability problems. We highly recommend Mailsoar to anyone looking to improve their email performance and overcome deliverability challenges.

We worked with Pierre and team to fix deliverability issues after a name and domain change. I came into the project midway through and they were extremely helpful in getting me up to speed on what had been done to get us back where we needed to be.

We addressed issues of deliverability to external domains as well as some internal cross domain deliverability. Both cases had exhausted the expertise of our internal IT department. Mail Soar helped us address all of our deliverability issues, allowing us to get our mail into our clients inboxes. Our deliverability issues were crippling our business and Mail Soar helped us put those issues to rest for good.

We were having issues with email deliverability, a lot of emails we sent out from our marketing campaigns were going to spam so we partnered with MailSoar to fix this. We are in the midst of a warm up phase to fix our sender reputation and thereby fix our deliverability issues and so far so good, we are delivering a lot more emails with much higher open rates than we've ever had, so things are looking very positive!

I contacted Pierre because I'd started a mailing campaign to launch my new business and the majority of my emails weren't going out, categorised as spam. Pierre was extremely efficient. He was able to take control of my computer and guide me step by step. The problem was solved very quickly. I can wholeheartedly recommend Pierre for his expertise, efficiency, professionalism and kindness, which is always a plus when you're faced with a problem that's worrying you.

Needed to configure DKIM on a complex group of domains. We had turned on DKIM without their assistance in optimizing the records and had terrible results. MailSoar team made it possible for us to successfully enforce DKIM settings in our DNS records. Mail delivery successful and vulnerability reports now come back clean.

I set up a call with Pierre, and in less than 30 minutes, he helped me solve all my DNS problems. Pierre had a perfect understanding of the subject and was quick to identify my problems. Not only did he fix everything, but he also provided an easy-to-follow checklist to avoid future problems. My business relies heavily on sending cold emails, so having a near-perfect deliverability rate is vital. With Pierre's help, I will undoubtedly see a boost in all our cold email KPIs.

We needed experts to help us streamline and diagnose any issues with our sending infastructure, and provide us a solid foundation for future growth. I learned a lot about deliverability in general and we have made many positive adjustments to our sending strategy that will benefit us and our clients.

Mail Deliverability issues had been a problem for months and we couldn't figure out why. We have a thorough understanding of what plagued us and a plan to move forward and out of it, and how to prevent it happening again. They've been very helpful in their advice and generous in their time answering our questions.

MailSoar helped us troubleshoot a drop in domain trust, and offered immediate and actionable feedback. We were able to immediately recover domain trust and continue our mission.

We were trying to better understand how to better manage email deliverability for a service we provide to our users (15k+ users) and specifically address some problems with delivery rates. Through a short engagement with the team, we were able to get a very thorough audit of our current configuration with detailed, actionable suggestions that we have acted upon immediately to see improvements. The team work with very little input needed from us and provided a lot of expertise in the readout of the audit summary.

We were facing an email deliverability issue with some accounts not performing as well as others. In a matter of minutes Pierre was able to direct me toward a path that will not only fix our current deliverability issues but also prepare us for the future as we grow our sending amount.

Great person. Spoke to 10+ others. Many were complex and suggested unclear solutions. Pierre was clear, direct, and gave us a simple solution to improve our deliverability. Will have a direct impact on top-line revenue.

We'd been experiencing major problems with the deliverability of our emails for several months. This was having a major impact on our digital fundraising. We were very pleased with the support provided by Mailsoar. We have reviewed our practices in depth thanks to the invaluable advice of the experts. The initial results are promising.

We work on a troublesome domain and sending unit, their expertise was just amazing, I learned so much, not only solving the issues but finding a clear path to stability. I like always to be honest and transparent, we were on the right path to success, we still need to conitnue to work, but we can see the signs of a higher compliance, better sendout and overall a better future outcome. No change, is from one day or another, but I feel confident with Mailsoar I will reach them.

On the one hand, we noticed a high rejection rate for emails we were sending to one of our customers, and on the other, we were receiving SPAM sent in our name. Since then, we have no longer received any SPAM and our DMARC rate has increased.

Transparency, English, Professionalism, Supportive, Flexible, Creative, Thorough, Reliable, Good communication, Experts, Friendly, Efficient, Speedy, Responsive, Attentive

I needed help understanding the deliverability of my emails. I wasn't sure if my emails were sending properly....and more importantly how email sending works. Pierre gave simple yet direct answers to my questions...my confusions that I spent 5-10 hours trying to learn on my own, Pierre cleared right away. It was insane the value I got from him...he explained things matter of fact, with no strings attached. He definitely saved me another 10-20 hours of headache. I would highly recommend his service!

I was searching for an email deliverability expert as I had an issue with my DKIM score failing and all my emails were going to spam. This was hindering my cold outreach email campaign which was a huge issue for my company. Pierre was willing to hop on a call and screen share to help me fix my problem. It only took 15 minutes. Within a week I was able to send emails with my DKIM score passing and my emails no longer going to spam! HUGE thank you to Pierre, I recommend his services!

Improving deliverability on Brevo. We wanted to learn what we could do to establish high email provider reputation. Our email deliverability is much higher and stable.

Mailsoar helped us setup additional email domains and improve our delivery rates from our core domain and beyond. The infrastructure allowed us to email more effectively with greater confidence and landing rates. Our email deliverability improved. We are now able to email with confidence and have protected our core email domain.

Problems with email deliverability. Martin was very knowledgeable and experienced. He gave us some great next steps to take in addition to general best practices that will be very helpful.

Worked with Pierre on some deliverability issues, we were having and he was quick to diagnose some of the problems in the short amount of time we spent working on it. Fixed deliverability issues we were having with our corporate email and made a plan to continue optimising going forward, all within one 20 minute consultation.

We had a fundamental deliverability issue of our marketing emails. MailSoar was able to evaluate current practices, recommend best practices, and implement and monitor solutions including establishing different email domains and providing updated guidelines around email send limits to unengaged contacts. Our marketing team is now grounded in the best practices outlined by MailSoar in all of our email communications and list development. We've seen a steady month over month increase in deliverability and engagement rates.