Customer reviews of Unlatch

Sales and CRM. EASY TO USE

Attentive, Responsive, Friendly, Experts

Responsive, Friendly, Thorough, Experts

We are a building development that needed a system to record leads and bring the customers right through the process of buying a house. yes we would recommend unlatch, Alex responds very very quickly which is great for us as we then get to get on with our business on unlatch and know if we ever need anything we can ask alex quickly

Attentive, Speedy, Reliable, Efficient

Looking for a more cost effective approach to CRM while mamaging data effieiently on CRM / Sales / Portal. UnLatch has proven to be a valuable asset for Higgins Homes, significantly simplifying the complexities of managing sales and progression in the New Homes. From the initial point of enquiry, Lee provided informative and insightful information, which assisted the decisions to onboard UnLatch. The onboarding process itself was seamless, thanks to the great customer service we received from Alex . The UnLatch team demonstrated a strong commitment to understanding our specific needs and went the extra mile to customise the platform to align perfectly with our workflow. This tailored approach has been crucial in streamlining our sales process. The reporting capabilities of the platform are also commendable, providing us with clear and concise insights into our sales performance. Furthermore, UnLatch has enhanced our understanding of buyer data. The platform provides detailed information about our buyers, allowing us to gain valuable insights into their preferences and behaviors. This data-driven approach has enabled us to make more informed decisions and improve our customer engagement strategies. In conclusion, UnLatch has proven to be an excellent solution for managing New Homes sales and progression. The combination of informative pre-sales support, great customer service during onboarding, and a user-friendly, customisable platform has made a significant positive impact on our business.

Our entire database of new buildings. Better and more professional management of contacts with satisfactory results.

Simple and efficient CRM which is easy to use, Alex is fantastic and an asset to unlatch and has always supported the sales team with any issues.

We were at a key moment of digitalisation, looking for an efficient solution to optimise sales management and communication with our customers. We implemented Unlatch CRM and, together with their team, we adapted it to our needs, achieving a complete integration with our sales processes. Thanks to Unlatch, we have significantly reduced administrative management time and improved sales traceability. The platform has optimised collaboration between teams, streamlined the closing of transactions and facilitated the centralisation of documents and tasks in each lead. Its flexibility and support have been key to improving our efficiency and offering a better service to our customers.

We are currently running two promotions and we will count on you for future promotions. We have exceeded our objectives and it is very easy to work with you, especially due to the large volume of registrations.

Sales management in new build developments. Great customer service, with quick response from our account managers.

Responsive, Thorough, Friendly, Efficient, Attentive, Very good relationship, Committed team, Great team, Accommodating, Specialist, Fun, Punctual, Responsible, Excellent client service

We work together on real estate development projects. We have improved our organisation and speed of management both internally and with clients.

Implementation, training and proposals for improvement of the CRM tool. Today it is essential for our company to work with the tool. We are delighted with the technical support they give us. We have made proposals for improvement, and they have been carried out without problems, even so we have many more to discuss them at the time in a personal interview with Sonia and Elena. Without them the tool would not be what it is. Their professionalism, predisposition and problem-solving skills make the tool essential for our business activity.

We have implemented both the CRM and the sales module in the promotions we have, we needed to update the CRM we had and reduce annual maintenance costs. Easy, agile and intuitive processes. Customers have more information and we can better track purchasing processes and the leads we receive.

We were seeking a CRM and multi unit development system and Unlatch was the only one that offered us all the solutions we were seeking. I would recomemd Unlatch to developers of multi unit new homes as the hosts the inventory and CRM on the same platform as well as agents or affiliates.

Responsive, Adaptable, Very convenient, Ecological, Simple interface, Pragmatism, Versatility, Relevancy, Punctual, Preciseness

I was presented Unilatch by Besix on Duuo sales , it was my first time working with a reservation system and I find it very easy to use , I’m very happy with the results . We are able to see the real units available vs the ones sold/reserved in real time , at the launching and even now there are just a few units left this is really important to be able to be dynamic and not lose a sale or present a unit that is no longer available .

Some CRM systems can be cumbersome, and that was NOT the case with Unlatch.

When joining The Hill Group, the company was already using Unlatch. I found it very user-friendly and easy to learn. Some CRM systems can be cumbersome, and that was NOT the case with Unlatch. It does what we need it to do. As a company, Unlatch have always been very responsive when needed. It is very seldom that we have to call on them for support, but when necessary Alex has always been very speedy, friendly and helpful - he is certainly an expert in his field.

Unlatch has enabled us to dematerialise our entire sales process - thanks to a highly comprehensive CRM and sales administration system. Follow-up, efficient data processing, centralisation of data, sharing of software between teams, etc.