Customer reviews of Unlatch

Responsive, Flexible, Thorough, Attentive, Efficient, Friendly, Reliable, Speedy

I was looking for a solution to manage my marketing with complete and reliable data and especially a solution to digitize my customer relationship. So I got complete satisfaction, that's exactly what I was looking for. My marketing being outsourced to an agency it was important for me to have a real daily follow-up and to provide them with a technical solution to simplify their communication.

We called on Unlatch to facilitate and digitise the marketing of a real estate development. We are very satisfied with this solution which has allowed us to gain in efficiency and security.

New real estate development. Speed of signatures and notifications of reservations.

Setting up a new development. Improvement of purchaser portal content. Management of call for funds.

Whatever the problem, the response is always fast and effective. The digitising of the signature saves time by reducing customer appointments. Access to the purchaser portal via the web or the application brings a new tool to improve the relationship.

We innovated by calling on Unlatch for the marketing and digitising of a development and the signing of contracts. Easy to use, the platform allowed our brokers, agents, and ourselves quick communication and a rather successful launch.

The setting up of a real estate development and the adaptation of the Unlatch platform to our needs. A responsive and friendly team that managed to understand our expectations and adapt.

Obtain more detailed statistics. A remote relationship with our customers for the signing of our contracts.

Setting up the Sales and CRM modules for our developments, which allowed us to digitise our new homes sales processes. Time saving, overview, easy inventory management

Development modification . Responsiveness Availability Training

We had an appointment by remote signature for someone who later pulled out, Unlatch guided us by phone so that the handling of their reservation was efficient and avoided our client wasting time. Saving time in signing and transmitting documents to clients and solicitors. Reliability in the tracking of the reservation and a very appreciable no paper.

In general, Unlatch has been a complete support since setting up the system: broadcasting ads, support during reservations, setting up the news blog in the purchaser portal ... This allowed me to save time and send information to my clients.

the CRM allowed us to be better organised and to have a view of contacts by salesperson and development. We managed our contacts with an excel file so it was not convenient. We now have better contact management as well as better visibility of the activity of our sales representatives.

Selling for AIC IDF and ETPO developers. Setting up the CRM with the St Maur development for ETPO. Centralization of the CRM database, reservation and stock tracking. Precise follow-up of leads (ratings, comments...)

Responsive, Experts, Attentive, Thorough, Efficient, Friendly

Responsive, Thorough

We had to wait to receive all the paper copies of the reservation contract and its annexes (1 copy for each of stakeholder, a large amount of paper) and create the physical file. Upon receipt of the documents, we had to initial all pages and sign, prepare handwritten recorded letters and send them by the post. It was a time-consuming activity and the risk of errors or omissions was very present. It is for all these reasons that we turned to Unlatch. Everything is digitised, secure, customers can transparently follow their reservation and communicate via the interface. Time saving is guaranteed (easier work and progression, centralised documents, ...). We are fully satisfied with this platform.

Congratulations to Unlatch for adapting its solution to second hand home documents. Signing a deed of sale is now very simple!.

Unlatch accompanied us in the launch of our real estate development. Training is effective, requests are processed quickly.