Customer reviews of Unlatch

Without the appropriate tools, customer follow-up was becoming very complicated and the reception was deteriorating. Signing sessions for reservation contracts were very long and we only used electronic registered letters. Every contact with our customers is recorded to guarantee better follow-up over time and a personalised welcome for each of our customers. Signing booking contracts electronically is much quicker and allows us to spend more time on substantive discussions rather than on paper signatures. The use of electronic registered mail allows us to reduce our paper production and also saves precious time in disseminating information.

The system has helped to transform our sales processes.

We use the CRM and sales module. Unlatch enables us to manage our customer journeys efficiently, enabling each customer to have an excellent experience with us. The system has helped to transform our sales processes. Our customers can now make reservations instantly online. Moreover, the white-labelled Purchaser Portal, alongside the branded app available for customers to download on their phones, keeps our clients engaged and informed throughout the purchasing journey

On batch assemblies Opening of sessions . All requests are processed.

Hill, an award-winning 5-star housebuilder

We worked with Unlatch to introduce a new CRM platform for the business, integrating a progression tool. it also saw the integration of new platforms for SMS and email sends for two-way API integration. We also launched a hub for customers to receive updates on their new property as well as storing all their relevant paperwork. Alex is friendly, informative and passionate about what he does. He's a pleasure to work with and is keen to help overcome challenges that arise. The system is a great tool to amalgamate multiple platforms, which historically consisted of many touchpoints.

Implementation of a CRM platform for all projects and multiple media to manage sales, customers and customer relations. All batches are managed using Unlatch, along with customer information and lineage platforms.

Sumners Fields, Horsham and Seascape Rustington. We now have a very easy to use CRM system

The training given by the Unlatch team is first class.

Our flagship development One West Point was the first project we commissioned Unlatch to operate for us, and the result was that our business has progressed into a far more professional operation with data to hand at all times. before we engaged unlatch all of our reservation docs were done by hand then had to be sent to our lawyers and deposits were taken by agents which was always an issue to receive them, so undoubtedly our whole process has moved to a very high level. The training given by the Unlatch team is first class and very intensive for our sales team along with the agents we are working with and the solicitors who deal with our conveyancing and it certainly has changed the admin side of our business to a highly competent operation. We have added a further site North Kensington Gate to the workload and the general consensus is that the Unlatch product adds so much to our overall product. With the reporting Unlatch provides it certainly has created fingertip information in our sales programme that previously was problematic at times to compile. I speak as Sales Director of C&D and really have to offer Alex the Team Leader of Unlatch our highest commendation as he deals with all of our staff/agents and lawyers with a gentle but authoritative glove which works wonderfully and allows the use of unlatch to be as smooth as possible.

Unlatch adapted their model to suit our needs.

Unlatch adapted their model to suit our needs, and created a unique leaseholder platform to enable communication management with the residents during construction. They were quick to respond, provided clear direction, and went over and above to find a creative solution to our communication challenges. We have improved and streamlined external communication channels, allowing the team to spend more time on strategic workflow tasks, and spend their time more efficiently and productively.

The transformation of prospectuses from qualified project to LOI, then reservation contract .

This software is perfectly suited to our small business and allows us to manage our operations, our bookings and our CRM perfectly! The interface is very easy to use and very well adapted to our business.

Very good relationship, Professional, Friendly, Good coaching, Responsive, Attentive, Experts, Adaptable, Efficient

I worked on modifications requested by our buyers. The software allows them to visualise and measure their future property. Customers are happy because they can interact with each other and we finalise their changes together. The amended plan can be sent to our companies and the costing allows us to prepare the amendments.

Unlatch offers us a digital platform that allows our specifiers to see our stock in real time, to be able to sign contracts electronically and to feed our website. Less input in the back office, no source of error at this stage More reliable than a shared Excel file

The collaboration of our company Jenzi Promotion with Unlatch is of great satisfaction. The team, in addition to being very friendly, is constantly listening and extremely responsive, which is very important in the smooth running of our off-plan sales. In addition, we asked them to adapt their software to the sale of our land, which they did with their usual efficiency. It's a pleasure to work with them. Unlatch simplifies the process of signing the booking contract since all you need is a computer to log in anywhere and sign, countersign and send a contract in RAR. The fact that the notary receives the contract, once the withdrawal period has passed, is also very appreciable. Buyers can follow the progress of their file and the promotion! All this saves a lot of time!

We have worked to adapt the platform so that it is as close as possible to our daily internal needs. Our database is well stocked and our reports are more reliable

Responsive, patient, professional.

My inexperience, a lot of help from Support. Responsive, patient, professional

I contacted UNLATCH as part of the implementation of the digitalisation of the customer journey of our Real Estate Development company. The proper management of sales administration is essential in the context of customer relations. That's why I wanted to call on them. The UNLATCH solution has made it possible to simplify the management of buyer files, a fast and reliable process between all project stakeholders. It's an undeniable time saver, the approach corresponds to our vision of the company towards eco-responsible uses and the customer has adapted very well to UNLATCH. The personalisation of the space makes it possible to establish a real qualitative and professional customer approach.

Responsive, Attentive, Friendly, Efficient, Speedy, Thorough

Responsive, Thorough, Very good relationship, Clear, Tailor-made, Good coaching, Client-minded, Professional, Reliable, Speedy

Integrate a program on the platform, modify plans, add plans/documents/information during marketing. Problems are resolved in one or two emails or in a few minutes on the phone. It's very nice to have quick and effective feedback.